Various Browser Settings for Income Tax e-filing website

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February 25, 2013Income TaxNo comments

Browser Settings

Income Tax Department recommends that you use the following browser specifications for the best view of https://incometaxindiaefiling.gov.in website. You may still be able to use the e-Filing website using other browsers and versions, but the pages may not display properly or you may experience difficulties to use all of the functionality.

Browser Settings

  • Mozilla Firefox ( versions 11.0, 12.0, 13.0 )
  • Google Chrome ( versions 19.0.x, 20.0.x, 21.0.x )
  • Internet Explorer ( version 7.0, 8.0, 9.0 )
  • Safari ( versions 3.0, 4.0, 5.0)

Enable Java script in Mozilla Firefox

  • From the menu bar select Tools ->> Options.
  • From the Options window, select the Content icon. Check the “Load images automatically”, “Enable JavaScript” and “Enable Java” checkboxes.
  • Click OK button.

To delete cookies in Mozilla Firefox

  • From the menu bar select Tools ->> Clear Recent History
  • From Clear All History window select the checkboxes for the types of information that you want to remove.
  • Use the menu at the top to select the amount of data that you want to delete. Select Everything.
  • Click on Clear Now

Enable Java script in Google Chrome

  • Select Customize and control Google Chrome (the icon with 3 stacked horizontal lines) to the right of the address bar.
  • From the drop-down menu, select Settings
  • At the bottom of the page, click Show advanced settings
  • Under Privacy, select the Content settings
  • Under the JavaScript heading, select the Allow all sites to run JavaScript radio button

To delete cookies in Google Chrome

  • Select Customize and control Google Chrome (the icon with 3 stacked horizontal lines) to the right of the address bar.
  • Select Tools.
  • Select Clear browsing data.
  • In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  • Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.

Enable JavaScript in Microsoft Explorer

  • Click on the gear icon on the Internet Explorer Browser ( top right corner.)
  • Select Internet Options.
  • Next click Security tab.
  • Then select Custom level.
  • Scroll down for Scripting section.
  • Enable Active Scripting.
  • Click OK.

To delete cookies in Microsoft Internet Explorer

  • Click on the gear icon on the Internet Explorer Browser ( top right corner )
  • Select Tools.
  • In the General tab, Select click Delete browsing history
  • Select the Cookies check box, and then click Delete.

Enable Java Script in Safari

  • Click on the gear icon on Safari Browser ( top right corner.)
  • Select Preferences.
  • Select Security.
  • Then select Enable Java Script from Web content.

To delete cookies in Safari

  • Click on the gear icon on Safari Browser ( top right corner )
  • Select Preferences.
  • Select Privacy tab
  • Click on Remove All Website Data.
  • Click on Remove Now.

FAQs

1) I cannot read the file for signing while uploading XML. What should I do ?

Answer: This problem is due to your Internet browser settings. Please do the following,

  • In Internet Explorer-> Tools ->Internet Option ->Security -> Custom Level-> You should enable “Include local directory Path when uploading file to the server”.
  • Create a folder in the “C” Drive called fakepath (c:\fakepath) and copy the xml files to this folder. Restart the Browser and you will be able to upload the file.

2) I have saved the XML file in my computer, but while uploading, system is giving an error “Cannot read the XML file”? What should I do ?

Answer: Kindly set the Internet Explorer Security Settings to Low. Please follow the below steps:

In case of Windows Vista/Windows 7,

  • Go To Start–>Control Panel–> Programs–> Java–> General tab.
  • Click on “Settings” button in ‘Temporary Internet Files’.
  • Kindly uncheck the “Keep temporary files on my computer”and click the “Delete Files” button and press OK.
  • Close your existing browser and open a new browser.

3) The web page is expired while uploading a DSC, What should I do ?

Answer: Java Runtime Environment V 1.6 or above, needs to be installed in your machine.

 

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